Quality Policy

KOSTT J.S.C, Electricity Transmission System and Market Operator in Kosovo, is an entity that plays a very important role in the energy sector in Kosovo.

As the Transmission System Operator (TSO), KOSTT is responsible for the management and functioning of power transmission system in Kosovo and transmission of high-voltage electricity.

As the Energy Market Operator, KOSTT is responsible for organizing and managing the energy market and managing the final decision making process.

Our goals are as follows: provision of quality services that completely fulfil legal and regulatory, employees’ and society’s requirements, and ensure a sustainable financial situation. Implementation of the quality management standard shall be the a support steppingstone toward accomplishing these goals.

In order to achieve these goals, KOSTT management and employees are dedicated to continuously ensure the following:

  • Fulfilment of legal and regulatory requirements;
  • Fulfilment of requirements for integration in European Energy Sector Institutions;
  • Acting in accordance with its particular responsibilities, authorities and specific procedures;
  • Fulfilment of requirements emerging from the standards;
  • Effective and continuous improvement of working processes;
  • Good interaction-interconnection of all KOSTT processes;
  • Continuous improvement of personnel skills and abilities;
  • Preventive actions aiming to avoid non-conformities;
  • Comprehension and accurate application of standards implemented by KOSTT;
  • Recognition, implementation and revision of the Quality Policy in compliance with KOSTT’s business development;

Such obligations can only be achieved with knowledge, professionalism, experience and motivation of our employees, by increasing their skills and keeping abreast with technological developments and market requirements.

Chief Executive Office
Ilir M Shala


Within its commitment to increase work quality and business excellency, KOSTT has prepared and established the Integrated Quality System (IQS), including ISO 9001:2015 Quality Management System, OHSAS 18001:2007 Occupational Health and Safety Standard, and ISO 14001:2015 Environment Management Standard.

Quality Policy - Download pdf icon
Occupational Health and Safety Policy - Download pdf icon
Environmental Policy - Download pdf icon

As of 2010, KOSTT has been continuously been certified with the international standard ISO 9001 Quality Management System - Download Certificate ISO 9001 : 2015 pdf icon

OHSAS 18001:2007 Occupational Health and Safety Standard - Download pdf icon

ISO 14001:2015 Environment Management Standard - Download pdf icon